Problems and Solutions
About MusicTeachers.co.uk and its service.
MusicTeachers.co.uk is a free service which aims to support musicians in every
aspect of education and performance. We are the leading internet service of
its kind in the UK helping thousands of people every week find the right teacher
We ask all those who use our service to note the following:
- In using our service you agree to abide by our Terms
- You use our service at your own risk.
- MusicTeachers.co.uk is not an agency.
- The teachers listed on MusicTeachers.co.uk are not employed
- MusicTeachers.co.uk cannot accept responsibility for the conduct of teachers
listed on its service.
- MusicTeachers.co.uk does not offer any guarantees or recommendations in
support of any teacher listed on its service.
- All those who use MusicTeachers.co.uk are asked to familiarise themselves
with our Guidelines on Choosing a Teacher
in Safety and Confidence.
See a brief explanation of the ways in which we highlight certain profile features in search results here
What can I expect from a member of the Musicians' Union?
The Musicians' Union is recognised as a highly appropriate union for
musicians who teach.
- are insured (£10 million Public Liability),
- have access to an in-house CRB checking service,
- have access to professional training programmes,
- have access to and usually abide by MU contracts,
- are well resourced for their teaching with lesson plans, reports and practice
- are kept up-to-date with the latest news and developments in teaching.
What does 'NSPCC trained' mean?
All those who work regularly with children should have some form of training
in child welfare and safety. Most respectable teaching qualifications will cover
this in some form as a matter of course, but as this subject is important to
many browsing parents we indicate clearly those teachers who have completed
an online training course that was created specifically for music teachers by
Keeping Children Safe in Music is the latest in the NSPCC’s EduCare
series of distance learning courses. It has been produced by the NSPCC and the
Musicians Union, in partnership with Music Leader, and the Associated Board
of the Royal Schools of Music (ABRSM). The training programme uses short films
to show a variety of good and bad practice examples, which will be available
to watch online. It will help anyone teaching music to children gain a better
understanding of their child protection responsibilities, and avoid situations
that could lead to accusations of misconduct.
What do a teacher's qualifications mean?
Many of the teachers on our database will advertise their musical qualifications.
This can often look like a confusing string of letters, such as DipABRSM or
PPRNCM, so we have put together a list of the most common qualifications, together
with a brief explanation of what the accronym stands for and who awards it.
It should be noted that it will not always be obvious whether a qualification
indicates a performance level that the holder has or achieved, or a level of
teacher training. We would expect members on our list to be happy to discuss
their listed qualifications with any parent or prospective pupil.
Download our current list of qualifications (PDF) here.
What is a Verified Qualification?
If a qualification is marked as verifiied, it means that we have received a
signed reference declaration in support of the cited qualification from a referee
who is a serving member of the awarding institution concerned. We run random spot checks by making independent contact with the given referee at the relevant institution.
Can I trust the testimonials on a teacher's profile?
When a teacher includes a testimonial on an account, he or she has:
- obtained the consent of the parent or pupil concerned to quote their statement
- made the relevant parent or pupil aware that they stand as referees for
the testimonial statement they have provided.
All teachers sign a legal declaration that confirms the accuracy and reliability
of the information that they present on MusicTeachers.co.uk.
All prospective pupils are urged to read and follow our Guidelines
on choosing a Teacher in Safety and Confidence.
Are all teachers CRB checked?
The CRB system is designed for use by employers to run checks on employees.
It is not intended for use by the self-employed and as such it is unreaslistic
to expect all self-employed teachers on our list to hold a valid CRB disclosure
certificate. That said, many teachers will state on their profile that they
are CRB checked. This CRB check will usually relate to work at a particular
institution where they are employed (for example, a teacher may work for a peripatetic
music service). Whatever the checked status of a given teacher, our consistent
advice remains to refer to and follow our Guidelines
on Choosing a Teacher in Safety and Confidence.
Does MusicTeachers.co.uk have a Code of Practice?
MusicTeachers.co.uk and The Musicians' Union strongly endorse the The Music
Education Code of Practice that was originally created for and by the profession
through MusicLeader and Sound Sense. Whilst no teacher registered with
MusicTeachers.co.uk is obligated to follow the principles of the Code,
it is highly recommended that teachers, pupils and parents be well acquainted
with it and adopt it when working together. Learn more here.
I am having problems contacting a teacher.
We have a lot of registered accounts and it is inevitable that some members,
despite our reminders, will forget to update their accounts with new telephone
numbers If this has happened with an account you are interested in, then let
us know. We will try to make contact on your behalf. If that fails we will delete
the defunct account. We have an automatic spring cleaning system that detects
defunct accounts and removes them in due course but we appreciate all the help
we are given in keeping things up-to-date.
I have made an enquiry online and have received no response.
There could be several reasons for this:
- The teacher's registered email is defunct. This will unfortunately mean
that your message will not have been delivered. We encourage teachers to make
sure that their details are up to date and we do have an automatic spring-cleaning
system, but inevitably this problem will occasionally occur. If it does, we
suggest you let us know. If you still want to contact that teacher you can
of course phone them.
- The teacher has not added MusicTeachers.co.uk to their 'safe senders' list
and your enquiry has been caught by their spam filter. If you speak to the
teacher by telephone we would be very grateful if you could point out that
this may have occured so that they can resolve the problem.
- The teacher has a full teaching list and is not able to take on more students
at present. We would hope that in this case the teacher would have the professionalism
to contact you to explain this.
I have a complaint about a teacher.
We hope that if you use MusicTeachers.co.uk to find a teacher, you or your child
will have a rewarding and beneficial experience. The vast majority of feedback
emails we receive are positive.
Unfortunately, with a site as large as ours, it is inevitable that the occasional
problem will occur. If this happens to you, do let us know, but please be aware
that we are not an agency and the teachers on our database are not our employees.
As such we cannot intervene in disputes between you and the teacher. We do,
however, reserve the right to withdraw teachers from our service and will do
so if we think it appropriate.
We do recommend that teachers follow our recommended Code
of Practice. This is an excellent and simple document that gives a clear
framework for teacher and pupil that will lead to a happy and harmonious working
relationship. Please note that adherence to this Code is voluntary and not
a condition of membership of our service.
In the highly unlikely event that you suspect a teacher has broken the law,
you should inform us and take the matter up with the relevant authority.