Problems and Solutions
How do I get the most out of my account?
The address you should add is:
For MacMail users:
Why is my telephone number hidden on my account?
Our first priority must be to keep you and your personal information safe. We cannot do this effectively by having your personal information publicly listed. From the End of April / beginning of May, all of your personal information, except the first part of your postcode, will be hidden on your profile.
Instead, prospective students will get in touch with you via a simple contact form on the website. Many of you already elect to have your profile set up this way, we are simply amending the default settings on the site to keep you safe.
How does the secure contact system work?
Our secure contact system enables prospective pupils to get in touch with you via our website. You must ensure that your email address is correct as registered with us and that you have added our service to your safe senders' list or whitelist. See above for details. When a pupil contacts you using the secure contact system, you will receive an email prompting you to log in to your account. A record of all enquiries made using this service is placed at your disposal in your account so that you can keep track of your pupils through our service. We employ a number of technologies to keep this service free from abuse. Please notify us immediately if you experience any difficulties with it and we will take prompt action.
Can I include my email address or website on my account?
You are welcome to refer to a website in your account profile but they must relate to you and therefore form part of a legitimate account.
Your email address will never be listed as part of your profile and will always be kept hidden from public view. We strongly recommend that you do not include any personal information as part of your profile.
How do I upload a photograph?
There are two opportunities to upload photos to your profile. When you log in to your account you will see profile photo in the left hand margin. This is for the primary photo for your account which will be the one displayed on your main profile view. If you follow this link you will see a browse button. Clicking on this will allow you to find and click on the photo you want to use from your computer. Once the file has been chosen, click update to upload the photo.
Also when you log in to your account you will see a photo gallery option. This will allow you to show further photos, either of yourself, ensembles or bands you play with, or your teaching facilities. In the same way as adding a profile picture, all you need to do is use the browse button to locate the file on your computer, then click update.
You can name, rename, add and delete your photos when you log in.
Please note that all photos must be in jpeg (.jpg) format. Please try to keep the file size small as a smaller file size will load much quicker when people click on your profile. You must have parental permission for any minors depicted in photos on your account (e.g. images of concerts, lessons etc).
How do I upload an mp3?
Uploading an mp3 is the easiest and most direct way to demonstrate to people your musical skills when it comes to performance. Equally it is a wonderful way to showcase the great achievements of your pupils. To upload an mp3 just log in to your account and you will see an audio link in the left hand margin. If you follow this link you will see a browse button. Clicking on this will allow you to find and click on the mp3 file you want to upload from your computer. Once the file has been chosen, click update to upload it.
You can name, rename, add and delete your audio tracks when you log in.
How do I upload or link to a video?
Please make use of this exciting account feature to demonstrate an aspect of your teaching life or general work as a musician. You might well want to use this as an opportunity to give a more personal message to prospective pupils on our service.
You can do this in two ways; link to a Youtube video, or upload a video file. To link to a YouTube video, just log in and select 'video' from the menu, then paste in the URL for the video and click 'add video'.
To add a video file, first you need to convert your video to flv (.flv) format. This is a common standard and there are a good number of free applications available online that will help you convert your video clips. Log in to your account and you will see a video link in the left hand margin. If you follow this link you will see a browse button. Clicking on this will allow you to find and click on the flv file you want to upload from your computer. Once the file has been chosen, click update to upload it.
How do I use testimonials on my account?
Our testimonials facility gives your pupils the opportunity to speak in support of your work as a teacher. Nothing is more compelling to a prospective pupil than the good word of one who already knows you. We want you to be able to use this service freely, but it has to be accountable too. Therefore there are two strict conditions:
Why should I become a member of the Musicians' Union or The ISM?
Everyone who plays an instrument knows that it can be a source of tremendous enjoyment. However, if you have ambitions to make all or part of your living from any kind of music then it can become a serious business. Having the support and expertise of a trade union or professional body by your side is highly recommended.
For more information about joining the MU, visit their website here:
For more information about joining The ISM, visit their website here:
What is the EduCare Child Protection course?
We work with EduCare to promote this newly updated exclusive online learning programme, Child Protection in Education (Music). This programme has been designed for anyone who works with children and young people in a music setting.
What does this programme include?
This programme will provide a thorough insight into Child Protection in Education (Music), covering the essential facts to contribute to the health and welfare of children and young people in a music setting. By the end of this programme you will:
On completion of this programme you will receive 5 CPD hours and a downloadable certificate endorsed by subject experts including Family Lives, 4Children and Kidscape.
Find out more and purchase this programme here. You will be required to register with EduCare in order to access your programmes online at any time.
Already registered with EduCare? Log in to the EduCare website to access your programme.
What is a verified qualification?
When prospective pupils and parents use our service, they make their choice of a potential teacher based on two princples: your eligibility (e.g. location and skills) and the confidence your profile inspires. For this reason we have introduced a new, optional, service for members which reinforces the status of your most valuable professional qualifications when presented online. Teachers can demonstrate to potential pupils and parents that they hold a certain qualification without the need to present other certificate or reference materials. We are happy to verify any vocational, music-related or general teaching qualification providing it is awarded by a recognized institution. This service is not suitable for graded examinations (1-8), A levels or GCSEs (or equivalent).
Currently, this service is available to Premium and Free teachers and we do not charge for this service.
The process is thorough and works in 3 stages:
How do I access my musicteachers.co.uk email address?
The musicteachers.co.uk email address that you create when you register as a member with our service is a forwarding service. This means that any email sent to that address should be subsequently redirected to your real email address.
Problems with this can occur if:
What are the benefits of Premium Membership?
A standard listing on our service is free. However, Premium membership enables a teacher to maximise their exposure to potential pupils and parents. When someone searches the database, the premium members are listed preferentially to the standard members in the search results, meaning they are more likely to be clicked on. Within the premium members section of search results, the teachers are listed randomly on each search in the interests of fairness.
How much does it cost and how do I pay?
Premium membership can be bought for a single year, or a more cost-effective 2 or 3 year bundle. Costs are as follows:
At the end of your term of Premium membership you will be notified to that effect and will have the opportunity to renew at a discount within a 7 day period. These prices are inclusive of all applicable tax.
When can I cancel my Premium Membership Account?
You can cancel your Premium Membership Account anytime that you want to.
If you have subscribed using our new 1-3 year service:
I cannot find myself in search results.
There are several possible reasons for this. The most common is that you didn't click on the activation link in the email that was sent to you immediately on completion of the registration process. If you think this is the case but don't have the email (check your junk mail folder) please contact us and we can activate the account for you.
If your account is a fairly old basic listing and your registered email address is defunct, it could be that our system has deleted the account as we need to have an active email address registered so that we can contact you easily.
Alternatively, you may be using the search facility incorrectly. The easiest way to check is to type your name (as it appears on your account) into the keywords box and click 'search'.
If you are still not sure why your account doesn't appear please contact us and we will investigate.
How do I edit the details on my profile?
In order to edit your details you need to log into your account using your username and password. Please note that your username is not the same as your registered email address.
We don't keep details of passwords for security reasons but if you don't have yours you can reset it here:
Once logged in, to edit your personal details, teaching details, notes, biography etc you need to go to the Profile section down the left hand side, and then to the area of information you wish to edit.
Instrument details are in Other Details.
Fee information is in Teaching Details.
Qualification information is in Other Details.
When you have made the change, click on Step 1 of 2 Update at the bottom right of the screen. You then need to tick the confirmation box on the next page and click on Step 2 of 2 Save at the bottom right of the screen.
When viewing your profile after making changes, please be sure to "Refresh" your screen (click the refresh button in your browser), or your computer may show you a saved (cached) version of a version viewed previously, which will make it look like the changes haven't been done.
How do I cancel my account?
We are sorry that you want to do this, but the process is simple.
You have two choices:
I have updated my details but can't see them when I view my profile.
If you have previously viewed your profile as a prospective pupil would, it can happen that the next time you look at it your internet browser might display a 'cached' (ie stored) version of this page. This can mean that if you update your details in your account, when you go to your profile page you may still see the old details. In this case, find and click on the 'refresh page' button in your browser (usually somewhere at the top near the address bar). This should then display an up to date version of your details.
If, after clicking 'refresh', your old details are still displaying, you need to make sure that you completed both steps of the update process. This process ends with a page displaying your details with a red box underneath (you may need to scroll down the page). This box has the disclaimer check box - tick it and click 'Step 2 of 2: Confirm my changes'. You should then be taken back to a page with your new details on them with the words 'Update successful!' at the top of the page in green ink.
If neither of these solutions work, please use our contact form, giving us as much specific information as possible about the problem.
I want to remove my name from Google.
You must first close your account with MusicTeachers.co.uk. We have a very high Google ranking and attract a large volume of traffic every day. If you create an account with us then it is inevitable that your name and details (but only those that we have agreed with you to publish) will be read by the Google webbots and cached on their servers. We have absolutely no control over this process at all and accept no responsibility for Google's actions.
Far from sinister, this is highly advantageous to you - it makes it more likely that people will find out about your professional services and contact you. People pay good money to get their names in the right place on Google and a MusicTeachers.co.uk account can really help you make progress.
If you are unhappy about your MusicTeachers listing appearing in Google's search results then you should first cancel your account with us and follow the instructions offered by Google in its help pages about removing webpages that it has cached but which no longer exist. There is a form to fill in and the process takes a few days at least but it does work eventually.
I don't want my address to appear on my account listing.
Keeping you and your personal information safe is our number one priority. For this reason, aside from the first part of your postcode, all address, email telephone information will be hidden from prospective students. Prospective students will be able to contact you using a simple contact form available from your profile.
I can't remember my login and password!
We have a system to send you an email with your login details. This will trigger an automatic message from our server and you will be provided with all the information that you require.
If you appear not to have received this message the chances are that a spam or junk mail filter has wrongly identified communications from musicteachers.co.uk as unsolicited mail. Adjust your safe senders' or whitelist settings to allow messages from us.
If our automatic system still does not work, then perhaps you have changed your email address since you registered. If so all our messages are going to the wrong place! You need to drop us a line and we will help you out.
What are the common scams and how do I avoid them?
We detail these in our Guidelines to your security on the internet. Most scams directed at individuals offering goods and services involve the offer of money in advance. You should, as a matter of principle, reject any approach from a stranger where you are offered money for lessons before you have actually had the opportunity to meet your pupil or begin lessons. Be particularly suspicious of parents claiming to be abroad and wishing to make arrangements for lessons in the UK for a child. This is a common gambit used by fraudsters.*
*The only instances of members of MusicTeachers.co.uk suffering fraudulent approach have been as a direct consequence of publication of an email address online. Money in advance scams are almost always conducted by email. Do not publish your email address online!