General Account Issues
Problems and Solutions
How much does it cost to register?
A basic teacher or accompanist registration on the site is free of
charge. There is no trial period and there are no hidden charges. Teachers wanting
to gain enhanced exposure on the site can upgrade to Premium Membership (click
here for costs).
Can I be listed in more than one county?
Our registration process will only allow an account to be associated
with one county. However, we appreciate that some teachers' work will have a
catchment area that crosses county boundaries and we have no objection to such
people creating a separate account for each county.
Can I have more than one account?
In the interest of fairness we only allow teachers to have one account
per county. Teachers living near county boundaries may have a listing in each
county they cover.
I run a music school or music business, how do I register?
If you would like to promote your music school or local music retail
business we can create an affordable advert for you that will be integrated
prominently within database search results in your region. This service costs
£49.99 per year. Click
here to apply.
What is the MusicTeachers.co.uk recommended Code of Practice?
MusicTeachers.co.uk and The Musicians' Union strongly endorse the The
Music Education Code of Practice that was originally created for and by the
profession through MusicLeader and Sound Sense. Whilst no teacher registered
with MusicTeachers.co.uk is obligated to follow the principles of the Code,
it is highly recommended that teachers, pupils and parents be well acquainted
with it and adopt it when working together. Learn more here.
How do I get the most out of my account?
In our experience the most successful profiles on MusicTeachers.co.uk are the ones that provide plenty of information about the teacher, their experience and their teaching philosophies.
By advertising your services on the internet you are entering a marketplace, sometimes an overcrowded one, so your success will depend in part on how well you present yourself. People browsing to find a teacher will obviously normally look at many profiles before choosing appropriate ones to contact. In this respect your profile will be compared to others, meaning in practice that a profile that gives full information about the teacher is likely to fare better than one which essentially just lists the instrument taught, the price and a phone number.
- Be as complete and descriptive as you can about yourself and the services
that you offer. You must bear in mind that your account will be listed whenever
a search term used by a prospective pupil matches the text that you use in
certain areas of your account (name, address, instrument, styles, qualifications). Make sure that you use all the language that is relevant to
your skills and always include the common terms that others might use to describe
what you do e.g. drums, drum kit, percussion; keyboard, piano; trumpet, brass;
singing, voice, vocal coaching.
- Cover all relevant areas of your teaching practice. If you teach in more
than one location, then please say so in your profile notes. This information
is very helpful to prospective pupils. If you teach in a small village very near a bigger town, include the name of the larger town in your address (if your teaching covers that area) so that it acts as a keyword. You can add more than one, but please avoid excessive lists of names as it looks untidy and may be, in extreme cases, be edited by MusicTeachers.co.uk. If you live in a city, be sure to include the area name of the city in your address as a keyword.
- Make sure that the language you use gives a parent or pupil a clear insight
into your teaching practice. Be sure to include information about your pupils
and their achievements in examination, competition and performance. Give as
much information as you can about how your teaching extends beyond each individual
- Make full use of the multimedia opportunities in your account. Upload a
profile photograph and add pictures in your gallery that shed further light
on your work as a teacher. There is no reason why these should not depict
pupils but you must have the consent of any parents and pupils concerned.
Equally you should exploit the opportunity to include mp3 recordings of your
own performances or those of your pupils. Again, make sure that you are entitled
and permitted to upload these onto your account and therefore into the public
domain. You also have the opportunity to upload a video (or link to a Youtube video) which can be footage
of a lesson or a personal message to prospective pupils. As with any other
media, you must have permission from all others depicted before you upload
video media onto our service for publication.
- Make use of our testimonials facility. No language speaks more persuasively
to prospective pupils than the recommendations of those that you already teach.
Please remember that you must ensure that any cited parent or pupil have given
their consent to be quoted on our website and that they are prepared to stand
as guarantors for any testimonial that they have provided.
- MusicTeachers.co.uk offers you a number of opportunities to upgrade your
account. You can upgrade your account to Premium Status, verify your qualifications
and reinforce your professional status with affiliation to the Musicians'
Union and / or our current partner associations EPTA, ESTA, ISM, AOTOS and ERTA. In addition, you can participate in further vocational training including the NSPCC online
child protection course, Keeping Children Safe in Music. Credit for these features is given in search results.
How to add musicteachers.co.uk to my safe senders' list / whitelist?
The address you should add is:
For Windows Live and MSN Hotmail users:
For Google Gmail users:
- Go to the Options page.
- Under the Junk E-mail section, click on Safe and
- Click on Safe senders.
- In the Sender or domain to mark as safe: field, type the
required e-mail address, and click on the add to list button.
For Yahoo! mail users:
- Click Contacts along the left side of any page.
- Click the New Contact button in the top-left corner of
the Contact Manager.
- Type the required e-mail address in the Email field.
- Click Save to add your contact.
For AOL mail users:
- Click on Contacts.
- Click on Add Contact.
- Type the required e-mail address in the Email field.
- Scroll to the bottom of the page and click on Save.
For Microsoft Outlook users:
- Click on the drop down arrow to the right of Mail Options,
then click on Address Book.
- Click on Add Contact.
- Type the required e-mail address in the Screen Name block.
- Click the Save button.
- Go to Tools and click on Address Book.
- Go to File and click on New Entry.
- Select New Contact and click on Ok.
- Type the required e-mail address in the Email field.
- Click Save and close.
For MacMail users:
For Spam Arrest users:
- Go to Mail / Preferences / Rules.
- Click on Add Rule.
- For Description, enter Whitelist: musicteachers.co.uk
- The criteria should be: If any of the following conditions are met: From
- Enter musicteachers.co.uk after Ends with.
- Set the actions to: Perform the following actions: Move Message
to mailbox: Inbox
- Click on OK.
- Click Senders, then select Add Email Address.
- Type in the required e-mail address to authorize the change.
Why do I have to include a telephone number on my account?
We think that the best way for both teachers and parents or prospective pupils
to establish suitability for lessons is with a phone call. A quick conversation
can convey much more than an e-mail. When a pupil starts lessons it is hoped
that they will continue for some time and so it is important that both parties
feel from the outset that they can communicate clearly so that any confusion
as to how lessons will progress can be kept to a minimum. We do offer a secure
e-mail form to contact teachers, although we would hope that this would be a
prelude to a telephone conversation.
How does the secure contact system work?
Our secure contact system enables prospective pupils to get in touch
with you via our website. You must ensure that your email address is correct
as registered with us and that you have added our service to your safe senders'
list or whitelist. See above for details. When a pupil
contacts you using the secure contact system, you will receive an e-mail prompting
you to log in to your account. A record of all enquiries made using this service
is placed at your disposal in your account so that you can keep track of your
pupils through our service. We employ a number of technologies to keep this
service free from abuse. Please notify us immediately if you experience any
difficulties with it and we will take prompt action.
Can I include my email address or website on my account?
You are welcome to refer to a website in your account profile but they must
relate to you and therefore form part of a legitimate account.
We do have strong views about e-mail accounts included in listed accounts.
Your e-mail address would receive a considerable degree of spam if published.
Our site attracts a lot of traffic and e-mail addresses in such locations attract
spambots that harvest addresses for junk e-mail campaigns. We have a secure
contact system in place so there really is no need for you to expose yourself
to the nuisance that a published e-mail address entails.
How do I upload a photograph?
There are two opportunities to upload photos to your profile. When you log
in to your account you will see profile photo in the left hand
margin. This is for the primary photo for your account and will be the one displayed
on your main profile view. If you follow this link you will see a browse
button. Clicking on this will allow you to find and click on the photo you want
to use from your computer. Once the file has been chosen, click update
to upload the photo.
Also when you log in to your account you will see a photo gallery
option. This will allow you to show further photos, either of yourself, ensembles
or bands you play with, or your teaching facilities. In the same way as adding
a profile picture, all you need to do is use the browse button
to locate the file on your computer, then click update.
You can name, rename, add and delete your photos when you log in.
Please note that all photos must be in jpeg (.jpg) format.
Please try to keep the file size small as a smaller file size will load much
quicker when people click on your profile. You must have parental permission
for any minors depicted in photos on your account (e.g. images of concerts,
How do I upload an mp3?
Uploading an mp3 is the easiest and most direct way to demonstrate to people
your musical skills when it comes to performance. Equally it is a wonderful
way to showcase the great achievements of your pupils. To upload an mp3 just
log in to your account and you will see an audio link in the
left hand margin. If you follow this link you will see a browse
button. Clicking on this will allow you to find and click on the mp3 file you
want to upload from your computer. Once the file has been chosen, click update
to upload it.
You can name, rename, add and delete your audio tracks when you log in.
How do I upload or link to a video?
Please make use of this exciting account feature to demonstrate an aspect of
your teaching life or general work as a musician. You might well want to use
this as an opportunity to give a more personal message to prospective pupils
on our service.
You can do this in two ways; link to a Youtube video, or upload a video file. To link to a Youtube video, just log in and select 'video' from the menu, then paste in the URL for the video and click 'add video'
To add a video file, first you need to convert your video to flv
(.flv) format. This is a common standard and there are a good number of free
applications available online that will help you convert your video clips. Log
in to your account and you will see a video link in the left
hand margin. If you follow this link you will see a browse button.
Clicking on this will allow you to find and click on the flv file you want to
upload from your computer. Once the file has been chosen, click update
to upload it.
How do I use testimonials on my account?
Our testimonials facility gives your pupils the opportunity to speak in support
of your work as a teacher. Nothing is more compelling to a prosective pupil
than the good word of one who already knows you. We want you to be able to use
this service freely, but it has to be accountable too.Therefore there are two
- The parent or pupil cited in a testimonial must have given their unequivocal
consent for their words to be quoted on our website in support of your professional
- The parent or pupil cited in a testimonial must understand that they act
as referees for any statement made. We make it clear that prospective pupils
are entitled to make further enquiries in response to any recommendations
about teachers that they read on our service.
Why should I become a member of the Musicians' Union?
Everyone who plays an instrument knows that it can be a source of tremendous
enjoyment. However, if you have ambitions to make all or part of your living
from any kind of music then it can become a serious business.You will need the
help of an organisation that cares about every kind of musician.
The Musicians' Union is the largest organisation for musicians in the UK and
its services can save you more than the cost of membership. Benefits are extensive
and include a huge range of professional support and advice, £10 million PLI,
£2000 instrument insurance, access to personal injury, employment and contact
lawyers and exclusive training and continuous development opportunities. The
Musicians' Union provides you with a professional network that you cannot afford
to be without. Read more about what it can do for you here.
What is the Educare Child Protection course?
We work with EduCare to promote this newly updated exclusive online learning programme, Child Protection in Education (Music). This programme has been designed for anyone who works with children and young people in a music setting.
What does this programme include?
This programme will provide a thorough insight into Child Protection in Education (Music), covering the essential facts to contribute to the health and welfare of children and young people in a music setting. By the end of this programme you will:
1. Understand what forms child abuse can take
2. Learn about extremism, radicalisation and the Prevent duty
3. Recognise signs that may mean a child is suffering abuse and how to respond if a child confides in you
4. Understand processes for reporting abuse
5. Learn about the child protection system
On completion of this programme you will receive 5 CPD hours and a downloadable certificate endorsed by subject experts including Family Lives, 4Children and Kidscape.
Find out more and purchase this programme here. You will be required to register with EduCare in order to access your programmes online at any time.
Already registered with EduCare? Log in to the EduCare website to access your programme.
What is a verified qualification?
When prospective pupils and parents use our service, they make their choice
of a potential teacher based on two princples: your eligibility (e.g. location
and skills) and the confidence your profile inspires. For this reason we have
introduced a new, optional, service for members which reinforces the status
of your most valuable professional qualifications when presented online. Teachers
can demonstrate to potential pupils and parents that they hold a certain qualification
without the need to present other certificate or reference materials. We are happy to verify any vocational, music-related or general teaching qualification providing it is awarded by a recognized institution. This service is not suitable for graded examinations (1-8), A levels or GCSEs (or equivalent).
We do NOT charge for this service.
The process is thorough and works in 3 stages:
* a referee must be currently employed by the issuing institution for the relevant
- Log in to your MusicTeachers.co.uk account and click on the qualifications
link in the left hand column. Download and print off a Verified Qualification
- You will then need to complete the form with your details, the qualification
to be checked, the institute that awarded it and the name and position of
your chosen referee* within that institution. You must then send the form
to that referee to sign, date and return to us. PLEASE NOTE: Do NOT send any other certificates or other documents. These are not required and we cannot promise return of any such materials. Use only the form we provide.
- We then run spot checks where we independently contact a given referee to confirm the declaration in question.
We store all relevant data pertinent to declarations for as long as the relevant
account is listed on our service. Telephone calls to referees may be recorded
for administrative purposes.
How do I access my musicteachers.co.uk email address?
The musicteachers.co.uk email address that you create when you register as
a member with our service is a forwarding service. This means that any email
sent to that address should be subsequently redirected to your real email address.
Problems with this can occur if:
1. You spell your musicteachers.co.uk email address wrongly (of course!)
2. A spam filter or ISP protocol has intercepted the mail sent using this forwarding
service. - In this event, we regret that we cannot provide technical support
What are the benefits of Premium Membership?
A standard listing on our service is free. However, Premium membership enables
a teacher to maximise their exposure to potential pupils and parents. When someone
searches the database, the premium members are listed preferentially to the
standard members in the search results, meaning they are more likely to be clicked
on. Within the premium members section of search results, the teachers are listed
randomly on each search in the interests of fairness.
How much does it cost and how do I pay?
Premium membership can be bought for a single year, or a more cost-effective
2 or 3 year bundle. Costs are as follows:
1 year £20
2 years £35
3 years £50
At the end of your term of Premium membership you will be notified to that effect
and will have the opportunity to renew at a discount within a 7 day period.
My card details have changed.
This problem will only apply to customers on our old, repeat billing system
that uses RBS FuturePay. If a rebill payment fails because your credit card
has changed (i.e. due to expiry, loss or theft) and you want to remain a Premium
member on this old system, you will need to update the details on your Worldpay
Updating your account is a fairly simple process. Here is a summary:
- Locate your RBS Worldpay Password. This was in an e-mail sent to you from
[email protected]. If you cannot find this information,
RBS Worldpay have a password retrieval system. We can also assist in resetting
your password if you contact us directly. Please note that in all cases the
username and password will be sent to the e-mail address you used when you
signed up for your membership account. The RBS WorldPay login details are
not the same as those you use to access your account at MusicTeachers.co.uk.
- Go to: RBS WorldPay
and follow the links for 'Agreement Login' and then click on 'Login
to the Shopper Management System'.
- Enter your RBS Worldpay username and password.
- Click on the link under 'Agreement ID'.
- Select the option from the menu above - ' Change Payment Details'.
- Enter new credit card details and click 'Submit'.
Please note: the payment system will immediately attempt
to collect any recently failed subscription payments.
We cannot set up account payments on your behalf - this is for you and you
alone to administrate through the secure WorldPay portal. MusicTeachers.co.uk
does not store or manipulate your credit card data.
When can I cancel my Premium Membership Account?
You can cancel your Premium Membership Account anytime that you want to.
If you have subscribed using our new 1-3 year manual renewal
- If you cancel within the first seven days, we will refund you completely.
- If you cancel after the first seven days, you will not be refunded.
If you hold one or our older FuturePay agreements (for automatic
- If you cancel within the first seven days of your first payment, we will
refund you completely. You will not be rebilled.
- If you cancel after the first seven days of your first payement, you will
not be rebilled but you will not be refunded
- If you do not cancel in advance of your renewal date, then you will not
be rebilled. Notice of cancellation must precede the renewal date.
- If you are rebilled in error after you have notified us in writing of your
wish to cancel, you will be refunded that rebill payment.
I cannot find myself in search results.
There are several possible reasons for this. The most common is that you didn't
click on the activation link in the email that was sent to you immediately on
completion of the registration process. If you think this is the case but don't
have the email (check your junk mail folder) please contact us and we can activate
the account for you.
If your account is a fairly old basic listing and your registered email address
is defunct, it could be that our system has deleted the account as we need to
have an active email address registered so that we can contact you easily.
Alternatively, you may be using the search facility incorrectly. The easiest
way to check is to type your name (as it appears on your account) into the keywords
box and click 'search'.
If you are still not sure why your account doesn't appear please contact us
and we will investigate.
How do I edit the details on my profile?
In order to edit your details you need to log into your account using
your username and password. Please note that your username is not the same as your registered email address.
We don't keep details of passwords for security reasons but if you
don't have yours you can reset it here:
Once logged in, to edit your personal details, teaching details, notes, biography etc you need to go to the Profile section down the left hand side, and then to the area of information you wish to edit.
Instrument details are in Other Details.
Fee information is in Teaching Details.
Qualification information is in Other Details.
When you have made the change, click on Step 1 of 2 Update at the
bottom right of the screen.
You then need to tick the confirmation box on the next page and click on Step 2 of 2 Save at the bottom right of the screen.
When viewing your profile after making changes, please be sure to
"Refresh" your screen (click the refresh button in your browser), or your computer may show you a saved (cached)
version of a version viewed previously, which will make it look like
the changes haven't been done.
How do I cancel my account?
We are sorry that you want to do this, but the process is simple.
You have two choices:
- Log in to your account and select the option to cancel.
- Contact us and we will close your account for you.
I have updated my details but can't see them when I view my profile.
If you have previously viewed your profile as a prospective pupil would, it can happen that the next time you look at it your internet browser might display a 'cached' (ie stored) version of this page. This can mean that if you update your details in your account, when you go to your profile page you may still see the old details. In this case, find and click on the 'refresh page' button in your browser (usually somewhere at the top near the address bar). This should then display an up to date version of your details.
If, after clicking 'refresh', your old details are still displaying, you need to make sure that you completed both steps of the update process. This process ends with a page displaying your details with a red box underneath (you may need to scroll down the page). This box has the disclaimer check box - tick it and click 'Step 2 of 2: Confirm my changes'. You should then be taken back to a page with your new details on them with the words 'Update successful!' at the top of the page in green ink.
If neither of these solutions work, please use our contact form, giving us as much specific information as possible about the problem.
I want to remove my name from Google .
You must first close your account with MusicTeachers.co.uk. We have a very high
Google ranking and attract a large volume of traffic every day. If you create
an account with us then it is inevitable that your name and details (but only
those that we have agreed with you to publish) will be read by the Google webbots
and cached on their servers. We have absolutely no control over this process
at all and accept no responsibility for Google's actions.
Far from sinister, this is highly advantageous to you - it makes it
more likely that people will find out about your professional services and contact
you. People pay good money to get their names in the right place on Google and
a MusicTeachers.co.uk account can really help you make progress.
If you are unhappy about your MusicTeachers listing appearing in Google's search
results then you should first cancel your account with us and follow the instructions
offered by Google in its help pages about removing webpages that it has cached
but which no longer exist. There is a form to fill in and the process takes
a few days at least but it does work eventually.
We regret that we cannot offer further support with this and we ask all those
who use MusicTeachers.co.uk to read carefully the Terms
and Conditions that we stipulate and to which all members are bound to agree
before creating accounts.
I don't want my address to appear on my account listing.
We don't ask anyone to publish a complete address with our service. We do,
as a part of our Terms and Conditions, require
all members to provide a legitimate and complete address, but by default we
exlude the first line of your address from any listing on our website.
In registering with our service, you are, after all, presenting yourself to
prospective pupils. They will naturally wish to know roughly where you live
so that they can guage the feasibility of having routine lessons with you. If
you obscure your address entirely, then your profile will become irrelevant
to prospective pupils.
If you cannot agree to the publication of a few general address details, then
regrettably our service is not for you. We have a Google Mapping feature on
your account - please note that this will only work if you enter a valid postcode!
I can't remember my login and password!
We have a system to send you an email with your login details. This will trigger
an automatic message from our server and you will be provided with all the information
that you require.
If you appear not to have received this message the chances are that a spam
or junk mail filter has wrongly identified communications from musicteachers.co.uk
as unsolicited mail. Adjust your safe senders' or whitelist
settings to allow messages from us.
If our automatic system still does not work, then perhaps you have changed
your email address since you registered. If so all our messages are going to
the wrong place! You need to drop us a line and we will help you out.
What are the common scams and how do I avoid them?
We detail these in our Guidelines
to your security on the internet. Most scams directed at individuals offering
goods and services involve the offer of money in advance. You should, as a matter
of principle, reject any approach from a stranger where you are offered money
for lessons before you have actually had the opportunity to meet your pupil
or begin lessons. Be particularly suspicious of parents claiming to be abroad
and wishing to make arrangements for lessons in the UK for a child. This is
a common gambit used by fraudsters.*
*The only instances of members of MusicTeachers.co.uk suffering fraudulent
approach have been as a direct consequence of publication of an e-mail address
online. Money in advance scams are almost always conducted by e-mail. Do
not publish your e-mail address online!